Question 1

What services are included in the packages?

Accepted Answer

The packages include all the features and services needed to launch your online store, from the setup phase to connecting with service providers at exclusive prices, enabling electronic payment with no setup or monthly fees, and marketing through affiliate marketing systems, reward points, discount coupons, and many other marketing tools.

Question 2

Do I need technical expertise to set up my store?

Accepted Answer

No technical expertise is required. Matjrah makes everything easy, and we have a dedicated support team to help you set up and prepare your store and assist you at all times.

Question 3

Is there a trial period?

Accepted Answer

Yes, there is a 14-day trial period during which you can use all the features of the basic package for free.

Question 4

How does Matjrah stand out from other platforms?

Accepted Answer

Our platform provides an easier experience in store building, along with effective communication through our support and launch teams.

Question 5

Can I transfer my existing store to Matjrah?

Accepted Answer

Yes, you can. The launch team will assist you in doing so.

Question 6

How long does it take to set up the store?

Accepted Answer

Setting up the store takes just a few seconds, allowing you to start receiving orders immediately with bank transfer and cash on delivery options. Electronic payment activation requires an additional 48 hours.

Question 7

What are the stages of building a mobile app for my store? Is it native?

Accepted Answer

Yes, the mobile app is native, not web view, with professional and varied design options. The app is built in three stages: stage one, stage two, and stage three.

Question 8

How long does it take to build a mobile app for my store?

Accepted Answer

Filling out the application form takes a few minutes. We then upload the apps within 72 hours. After that, Android and iOS platforms review and approve the apps for publication within 1 to 7 days.

Question 9

How can I contact technical support?

Accepted Answer

You can reach technical support through live chat anytime from 10 AM to 8 PM. Our dedicated support team always strives to assist you and resolve your issues completely.

Question 10

Does the subscription include updates for my store?

Accepted Answer

Yes, the subscription includes continuous updates with new features and integration with service providers.

Question 11

Does the store support multiple currencies and languages?

Accepted Answer

Yes, it supports Gulf currencies and both Arabic and English languages.

Question 12

What countries does Matjrah support?

Accepted Answer

Matjrah operates in all Gulf countries.

Question 13

Can I cancel the service and retrieve my store data?

Accepted Answer

Yes, you can do so at any time.

Frequently Asked Questions

What services are included in the packages?

Do I need technical expertise to set up my store?

Is there a trial period?

How does Matjrah stand out from other platforms?

Can I transfer my existing store to Matjrah?

How long does it take to set up the store?

What are the stages of building a mobile app for my store? Is it native?

How long does it take to build a mobile app for my store?

How can I contact technical support?

Does the subscription include updates for my store?

Does the store support multiple currencies and languages?

What countries does Matjrah support?

Can I cancel the service and retrieve my store data?

Start your journey towards e-commerce success today.
Join thousands of thriving businesses in the GCC who trust Matjrah for their online growth.

Frequently Asked Questions

What services are included in the packages?

Do I need technical expertise to set up my store?

Is there a trial period?

How does Matjrah stand out from other platforms?

Can I transfer my existing store to Matjrah?

How long does it take to set up the store?

What are the stages of building a mobile app for my store? Is it native?

How long does it take to build a mobile app for my store?

How can I contact technical support?

Does the subscription include updates for my store?

Does the store support multiple currencies and languages?

What countries does Matjrah support?

Can I cancel the service and retrieve my store data?

Start your journey towards e-commerce success today.Join thousands of thriving businesses in the GCC who trust Matjrah for their online growth.

Start your journey towards e-commerce success today.
Join thousands of thriving businesses in the GCC who trust Matjrah for their online growth.